Sales and Returns Policy 

These conditions regulate purchases in the CLEANSTEX online store. Please read them before placing your order: by purchasing, you accept them. You can save or print them from this page.

1.-Who are we?

  • Seller: Anadama España Cleanstex S.L.U.
  • Tax ID: B-75833269
  • Registered address: P.I. Llanos de Jarata - C/Juan de la Cierva 31, 14550 Montilla (Córdoba)
  • Email: [email protected]
  • Phone: +34 616472345

2.-Scope of application

  • You must be of legal age to make a purchase.
  • The rights of withdrawal and legal guarantee described in sections 8 and 9 apply to those purchasing as a consumer, that is, for use outside of their business or professional activity. If you are purchasing as a company or professional, these same conditions apply to you with the exception of those two sections; in your case, warranties are governed by commercial law.
  • The conditions published at the time you place each order apply to that order.
  • The contract is concluded in Spanish.

3.-How to buy?

  1. Choose your products and add them to the cart.
  2. From the cart, click the button to complete your purchase.
  3. Enter your email, delivery address, and shipping method.
  4. Choose your payment method.
  5. Review the order summary: products, price, shipping costs, taxes, and total. Before paying, you can correct any information by returning to the previous steps or modifying the cart.
  6. Click the payment button ("Pay now"). By clicking this button, you place an order with an obligation to pay.

Once we receive your order and payment, we will send you a confirmation email with the details of your purchase. We recommend that you save it along with a copy of these terms and conditions. We also store the electronic document for each order, which you can consult in your customer area if you have an account.

If a product is unavailable after your purchase, we will notify you and promptly refund everything you have paid for it, unless you prefer to wait for it to become available again or choose another product.

4.-Prices

  • Prices are in euros and include VAT. Shipping costs are shown separately, in the cart and on the payment screen, before you confirm your order.
  • Shipments to the Canary Islands, Ceuta, and Melilla are exempt from Spanish VAT: the corresponding tax in each case is calculated and shown on the payment screen before you confirm your order. For Ceuta and Melilla, the recipient also pays the IPSI and customs clearance fees upon delivery (section 7).
  • You pay the price shown at the time of placing your order, even if it changes later.
  • Offers are valid as long as they are displayed on the website or while stocks last, if indicated. When we announce a sale, the previous price shown is the lowest price we have applied to that product in the preceding 30 days.
  • If a clearly incorrect price (e.g., disproportionately low) appears due to an obvious technical error, we will notify you before shipping the order, and you may choose to purchase it at the correct price or cancel the order for a full refund.

Once we receive your order and payment, we will send you a confirmation email with the details of your purchase. We recommend that you save it along with a copy of these terms and conditions. We also keep an electronic record of each order, which you can consult in your customer area if you have an account.

If a product is unavailable after your purchase, we will notify you and promptly refund everything you have paid for it, unless you prefer to wait for it to become available again or choose another product.

5.-Payment methods

  • You can pay using the methods shown on the payment screen: credit or debit card, PayPal, Bizum, and any others we may have available at any given time.
  • The charge is made upon confirming the order. We do not charge extra fees for payment methods.
  • Payment is processed in secure environments managed by the payment entities; we do not store your full card number.
  • You will receive your proof of purchase with your order. If you need a full invoice (for example, in a company's name), please request it from us at [email protected], providing your tax information.

6.-Products

  • We describe products as accurately as possible. Photographs may show minimal differences in color or presentation. If the product you receive does not match its description, you have the rights of the legal warranty (section 9).
  • Products on pre-order indicate their expected availability date on their product page. If it is delayed, we will notify you and you may cancel the order for a full refund.
  • Always read the label and instructions for use of the products before using them.
  • Giveaways and promotions are additionally governed by their own legal terms and conditions.

7.-Shipping and delivery

Destinations, shipping costs, and delivery times

  • We ship throughout Spain (peninsula, Balearic Islands, Canary Islands, Ceuta, and Melilla) and to Portugal, France, Germany, Italy, the Netherlands, and Luxembourg. For other destinations, please contact us before purchasing.
  • Shipping costs depend on the destination and the method chosen, and are shown before payment.
  • We ship via Nacex or other transport companies. We process and dispatch orders on business days: there are no departures or deliveries on Saturdays, Sundays, or public holidays.
  • We typically process and ship your order on the same or next business day. Within the peninsula, delivery usually takes 24 to 48 business hours from the time of dispatch. For the Balearic Islands, Ceuta, Melilla, and other countries, the delivery time may be longer and will be indicated when you select your shipping method.
  • Canary Islands: we ship from Las Palmas de Gran Canaria, usually within 24 to 48 business hours, so there are no customs procedures or fees. If a product is not available there, we will notify you before shipping it from the peninsula, providing the new delivery time (10 to 12 days) and any applicable import taxes or fees. You will be able to cancel the order for a full refund.
  • Ceuta and Melilla: shipping costs do not include IPSI or customs clearance fees, which are to be paid by the recipient upon receipt of the order.

If we are delayed

Unless another date is indicated on the product page or when placing the order (for example, for a pre-order), we will deliver your order within a maximum period of 30 calendar days from the purchase. If we do not deliver it within the indicated period, you may grant us an additional reasonable period and, if we still fail to meet it, cancel the order. If the delivery date was essential for you, you may cancel it directly. In both cases, we will refund everything you have paid without undue delay.

Delivery

  • We deliver the order to the person and address you specify. From that moment on, the product becomes your responsibility.
  • We recommend that you inspect the package upon receipt and note any visible damage on the carrier's delivery slip. If you subsequently detect any damage or missing items, please notify us as soon as possible. This does not limit your warranty rights.
  • If the address is difficult to access or the carrier cannot locate it, they will offer for you to collect the order at a collection point.

GLS points and uncollected orders

  • If you choose a GLS point, you have 15 days to collect your order. While it is there, you can request that it be sent to another point or address by paying the price difference.
  • If you do not collect the order within that period, or it cannot be delivered due to absence or an incorrect address, it will return to our warehouse and we will contact you. You may request that we send it again, by paying for the new shipment, or cancel the order; in that case, we will refund what you paid, deducting only the cost of the return of the package to our warehouse.

8.- Right of withdrawal (returns) 

You have the right to withdraw from your purchase within 14 calendar days without needing to provide a justification.

The period ends 14 calendar days from the day on which you receive the products (you or the person you have indicated, other than the carrier). If you purchase several products in the same order that are delivered separately, the period is counted from when you receive the last one.

How to withdraw?

  • by email to [email protected]
  • by post to: ANADAMA ESPAÑA CLEANSTEX.S.L.U. - P.I. Llanos de Jarata - C/Juan de la Cierva 31, 14550 Montilla (Córdoba).
  • or by calling us at +34 616472345; in that case, we recommend that you confirm it in writing afterwards.

You can use the withdrawal form model that you will find at the end of these conditions, although it is not mandatory. To speed up the process, please provide your name, order number, and the products you are returning. We will confirm receipt by email.

How to return products

  • Send the products back to us without delay and, at the latest, within 14 calendar days of informing us of your decision, to: ANADAMA ESPAÑA CLEANSTEX.S.L.U. - P.I. Llanos de Jarata - C/Juan de la Cierva 31, 14550 Montilla (Córdoba). You may also return them to our store in Aranjuez.
  • The direct costs of the return are your responsibility. We recommend using a tracked shipping service.
  • Some products, such as aerosols or flammable items, cannot be sent by regular mail: you must return them using a courier company that accepts them. If you prefer, we can arrange for collection with our carrier; in that case, we will inform you of the cost before doing so and deduct it from the refund.
  • You may open and examine the products as you would in a store. You are only liable for any loss in value resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods: for example, if a chemical product has been used in whole or in part, we may deduct its depreciation, which could amount to its full value if it can no longer be sold.
  • If you return a product with which you received a gift or promotion, you must also return the gift, or its value will be deducted. If the product was part of an offer (for example, a pack or a discount), we will refund the amount you actually paid for it.

Refund

  • We will refund all payments received, including initial shipping costs (except for the additional cost if you chose a shipping method other than the cheapest one we offer), without undue delay and, at the latest, within 14 calendar days from the date you inform us of your decision.
  • We may withhold the refund until we have received the products back or you have supplied evidence of having sent them back, whichever is the earliest.
  • We will use the same means of payment as you used for the initial transaction, unless you have expressly requested otherwise, and you will not incur any fees as a result of such reimbursement. We will not replace the refund with a gift card or voucher unless you request it.

Products excluded from the right of withdrawal

By law, you cannot withdraw from the purchase of:

  • products made according to your specifications or clearly personalized;
  • products that are liable to deteriorate or expire rapidly;
  • sealed products that are not suitable for return for reasons of health protection or hygiene and that were unsealed after delivery;
  • products that, after delivery and by their nature, have been inseparably mixed with other items.

If a product falls into any of these categories, we indicate it on its product page.

9.- Right of withdrawal (returns) 

  • We are responsible for any lack of conformity of the products that becomes apparent within 3 years of their delivery. If it appears within the first 2 years, it is presumed that it already existed at the time of delivery.
  • You may ask us to repair or replace the product, at no cost to you (including shipping) and within a reasonable timeframe.
  • You may request a price reduction or, if the defect is not minor, a refund, when repair or replacement is not possible or is disproportionate; when we do not carry them out within a reasonable timeframe or refuse to do so; when the defect persists after repair or replacement; when the defect is serious enough to justify a direct price reduction or refund; or when we have stated, or it is evident, that we will not resolve it within a reasonable timeframe or without significant inconvenience to you.
  • To use the warranty, write to us at [email protected] with your order number, a description of the problem, and, if possible, photos. We will arrange for the product to be collected by our carrier (GLS or another), at no cost to you.
  • The warranty does not cover damage caused by incorrect use, failure to follow instructions, or normal wear and tear.
  • If the manufacturer offers an additional commercial warranty, it is in addition to the legal warranty and does not limit it.

Withdrawal form template

(You should only complete and return this form if you wish to withdraw from the contract.)

For the attention of Anadama España Cleanstex S.L.U., P.I. Llanos de Jarata - C/Juan de la Cierva 31, 14550 Montilla (Córdoba).

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following good/for the provision of the following service (*):

Ordered on/received on (*):

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

10.- Customer service and complaints 

  • For any questions, issues, or complaints, please write to us at [email protected], call us at +34 619456336, or write to our store address. You will always be able to speak with a member of our team.
  • When you submit a complaint or claim, we will provide you with a reference number and a receipt, and we will respond as soon as possible and within a maximum of 15 days.
  • We have official complaint forms available at our office in Montilla.
  • If we do not resolve your complaint, we will inform you of the competent alternative dispute resolution entity and whether we will participate in the process. You may also contact your local municipal or regional consumer information office.

11.- Governing law and courts 

These terms are governed by Spanish law. If you are a consumer residing in another country of the European Union, you retain the protection afforded to you by the mandatory provisions of your country. If you are a consumer, you may take legal action in the courts of your place of residence. If you are purchasing as a business or professional, the parties submit to the courts and tribunals of Montilla (Córdoba).

12.- Data protection 

We process your data in accordance with our Privacy Policy.

13.- Changes to these terms

We may modify these terms. The changes only apply to orders placed after their publication.

  • Before any application:

    Remove excess solids or liquids.

  • Always remember:

    Test on an inconspicuous area of the sofa or mattress and let dry.

  • Caution and warning:

    Keep out of reach of children.